Mac Store Portugal Purchase Policy

Terms of Sale

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Please read our terms and conditions carefully before selling your phone. By doing so, you accept them.

1. How the contract is formed between the two parties

It will be solely at our discretion to accept or reject the sale.

Terms and conditions of sale

• You must own all rights to the phone before sending it.
• We do not buy stolen phones. We will verify the legal status of the phone on an international platform called the compiledCheckMEND database.
• We do not buy phones that are water-damaged, bent, have motherboard issues, Touch ID issues, or phones that have been disassembled.
• We do not buy phones that do not have the FaceTime application. This application is not available on some phones purchased outside of Europe.
• We do not buy phones where the camera emits sound even when the phone is in silent mode. This may occur with phones purchased outside of Europe.
• We do not buy phones locked by an Apple ID account.
• The phone must be an authentic Apple product.
• Problems that may be related to the motherboard include, for example, the phone not reading the SIM card, the phone not connecting to a network, or the phone not being able to record audio files in any Audio IC format.
• Once we have received your package and payment has been made, we will immediately become the owner of the phone.
• You may cancel the sale at any time before sending the phone to the Mac Store, provided you notify us electronically.
• We will pay the estimated price you saw on our website if the phone is in the condition stated in the form you filled out. If the phone is in better condition than stated in the form, you will receive more money. The price may also decrease if the phone is in worse condition than you considered when you filled out the form. However, this may not happen if you carefully inspect the phone.
• If the phone cannot be repaired, we will send it back to you or recycle it for free.
• Send the phone with the shipping label paid for by the Mac Store. As the seller, you will be responsible for carefully packaging the phone. The Mac Store is not responsible for any physical damage during shipping.
• Attention! Do not send any accessories; it will not increase the price of the phone. And in case of a return, we will only send the phone.

2. The phone being sold and its condition.

The price paid for each phone is affected by its model, memory capacity, and condition. We test all our phones with industry-leading software.

Intact phone

All functionalities must be properly operational. Batteries may be in poor condition, as they are usually replaced. The phone's structure must be intact and without cracks. The fingerprint sensor must work. All intact phones must meet the following criteria:

• The phone must turn on and off.
• The phone has the battery and back.
• The phone must not be water-damaged.
• The screen must be intact and fully functional, and must not have cracks, spots on the screen, or blemishes.
• All parts of the phone must fit together perfectly.
• The phone must be intact.
• The phone must not be bent.
• The phone must have all its components.
• The fingerprint sensor (TouchID) must work.
• The screen glass, touchscreen, and the phone's frame glass must be intact. The phone must not be water-damaged.
• The screen must be original, and for example, a model with a certain color must have a screen with a frame of that color.

Broken phone

The screen is cracked and/or the touchscreen is damaged. The LCD has pixel problems. Your phone may also have the following issues:

• A damaged battery (the phone does not turn on)
• The phone has a loose screen
• Headphones do not work
• Side buttons do not work or do not function properly
• The front camera is not working or works with some anomalies.
• The rear camera is not working or works with some anomalies.
• The speaker does not work
• Software error (iTunes does not connect to the phone or the phone cannot be restored to factory settings)
• Anomaly in the charger port (the phone does not charge correctly)
• The home button or fingerprint sensor does not work

Attention! Even if the phone is completely broken, it may have value if the motherboard is intact.

3. Other

If you send us a mobile phone with a non-working Touch ID, motherboard problems, water damage, or a bent mobile phone, we will recycle it for free or send it back to you. It is always the sender's responsibility to pack the mobile phone carefully.

4. Payment information

We will transfer the money to your account as soon as possible, once we receive and inspect your phone. It takes about 2 to 4 business days for the payment to be made.