FAQs
Welcome to our Frequently Asked Questions section. We are delighted to have you here as a customer. We have tried to answer the most common questions.
Shipments
Below are some common questions about shipping, returns, and exchanges
How many days until I receive my order?
You will receive your order via DHL Express within 5 business days.
Where do you ship to?
We ship to Mainland Portugal and Islands (paid separately)
Is the shipping safe?
Yes. All orders are shipped:
- With tamper-proof protected packaging
- DHL tracking included
- Equipment tested and certified before shipping
Do I receive a tracking code?
Yes. As soon as your order is dispatched, you will receive an email with the DHL tracking code to follow your delivery in real-time.
Is the iPhone ready to use?
Yes. The iPhone is shipped:
- Restored
- Unlocked
- With iCloud removed
- Tested and certified
- A secure data erasure, following the international standard (NIST-800-88), is performed to ensure the iPhone is delivered without any previous user data and ready for your setup from the first minute.
Returns
Can I return the iPhone if I'm not satisfied?
Yes. You have 14 days after receiving the order to exercise your right of withdrawal, as per the law.
Under what conditions can I return it?
The iPhone must be returned:
- In the same condition in which it was received
- Without signs of misuse
- With all included accessories and sealed
How do I request a return?
Simply request a return through your customer account on the website or contact us by email or WhatsApp +351 919 919 130, providing:
- Order number
- Reason for return
Our team will guide you through the entire process.
Who pays the return shipping costs?
- In the event of a free resolution, shipping costs are borne by the customer
- In case of defect or non-conformity, Mac Store bears the costs
When do I get my refund?
After receiving and verifying the returned product, the refund will be processed within a maximum of 7 days, using the same payment method.
Warranty & Trust
All iPhones are tested and come with an approval report
Do iPhones have a warranty?
Yes. All refurbished iPhones from the Mac Store include:
- 3-year warranty, 1-year battery warranty
- Complete and certified technical verification
- Hardware, software and battery tests