The main difference lies in safety and technical verification. A used iPhone is
sold by an individual as-is, with no guarantees of functionality.
However, a refurbished iPhone undergoes a professional inspection, testing, and
repair process. At Mac Store, devices are tested with certified software and can
include up to a 3-year warranty, which a used one does not offer.

Quality is ensured by rigorous technical control that evaluates hardware and
software. At Mac Store, we use Phonecheck software, which performs automatic diagnostics to ensure that there are no non-original parts and that battery health is at optimal levels (usually above 80% or replaced with a new one). The report of this test is included in the box as a certificate of quality.

Although the minimum legal warranty period in Portugal for refurbished goods is one year
(provided the consumer is informed), confidence in the verification process allows for longer periods to be offered. Mac Store offers a 3-year warranty on its iPhones, covering hardware and software defects not resulting from misuse.

Yes. For online purchases, Portuguese law guarantees a 14-day return period without the need for justification. Furthermore, iPhones are classified by aesthetic condition, Excellent, Very good and Acceptable, so you know exactly what to expect: Excellent is almost new, while Very good and Acceptable may have signs of use, but all function 100%.

The iPhone 15 and iPhone 15 Pro lead demand, with the widespread adoption of USB-C across the entire lineup and the Dynamic Island now present on all models. For those seeking the best value for money, the iPhone 14 Pro remains a very popular premium choice. If budget is the decisive factor, the iPhone 13 continues to be the most solid entry-level option in the Apple ecosystem.